Shipping policy

At Cortez Luxe, I am committed to delivering your jewelry and watches safely and efficiently, both domestically and internationally.

Order Processing
I process all orders within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.

Domestic Shipping (United States)
I offer standard and expedited shipping options within the United States. Delivery typically takes 3–7 business days, depending on your location and selected shipping method.

International Shipping
I proudly ship worldwide. International delivery times vary between 7–21 business days depending on the destination and customs processing. Please note that customers are responsible for any customs duties, taxes, or import fees required by their country.

Shipping Charges
Shipping costs are calculated at checkout based on your location and preferred shipping method.

Order Tracking
Once your order is shipped, I will provide a tracking number via email so you can monitor your shipment.

Address Accuracy
Please ensure your shipping address is accurate. I am not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact me within 5 days of delivery at alexi@cortezluxe.shop or call 209-834-5560, and I will assist you in resolving the issue.

Contact Information
Trade Name: Cortez Luxe
Phone: 209-834-5560
Email: alexi@cortezluxe.shop
Address: 100 W Valpico Rd, Suite D, Tracy, CA 95376, United States